Vantage Deployment Analyst

This Deployment Analyst position is required to ensure the successful delivery of the Vantage system functions to the agencies in the assigned region. In support of the Vantage LATAM regional deployment projects, the Deployment Analyst will be required to demonstrate fluency in Spanish and English.

The Deployment Analyst works as part of the Vantage Global Delivery team ensuring a successfully implementation of the Vantage system to the operating businesses / agencies. The position is expected to work on all aspects of the deployment from the process review sessions through Post Go Live (PGL) support.

The Deployment Analyst’s will work closely with the agency Subject Matter Experts (SME’s) to gain a full understanding of agency business processes and then evaluate them against the Vantage template, highlighting any gaps to project management for review and resolution. The position also supports the Vantage template set up for that specific agency and involves the SME’s where applicable to confirm that the solution meets the agencies business needs or that the business is able to adapt to work within the confines of the Vantage system template.

The Deployment Analyst will also support the Vantage end user testing and training and provide Post Go Live (PGL) support.

Essential functions :

The Deployment Analyst supports the following activities for the Vantage system implementation and serves as a liaison between the IPG Agencies and the SAP development team with responsibilities for:
1. Contribution to development of the overall Vantage system template by gathering and analyzing business requirements:
Creating use cases, requirements, process flows to be leveraged by development teams and Global Delivery deployment team.
Participate in the creation of the Business Solution Documents (BSDs) in conjunction with the Product Development (PD) team
Coordinating requirement process alternatives that keep project schedule on track while still meeting business
Help determining highest priority requirements for the team and manage change to those priorities/requirements
Taking a leading role in resolution of escalated support tickets, and advocate for enhancements in subsequent product releases as necessary
2. Working with the Vantage Product Development (PD) Team to provide new or custom technical solutions and assisting with testing new or changed items. Documenting business scenarios and creating scripts to test recommended use of SAP transactions in relation to accounting and capturing costs for IPG’s agencies activities in responsibilities
3. Testing enhancements either through scheduled integration testing (via standard scripts) or on an ad-hoc basis for break-fix items, ensuring an adequate level of regression testing is performed:
Participation and presentation in agency process review meetings and deep dive sessions.
Mapping of existing business processes to the Vantage template process and identifying change management issues.
Validation of organization structure requests and any system gaps identified.
Participating in the deployment of the Vantage system enhancements and break-fix items to existing agencies using the system, including providing hands-on training where required

Solution Adoption / Relationship Management:

A key part of the Deployment Analyst role is the ongoing relationship management with the agencies. This includes:
Continuous review with key agency personnel to ensure system and process adoption is occurring, and resolving any issues
Conducting status meetings on open escalated support tickets and development items
Formal follow-up with agencies during the PGL support phase of system implementation to ensure that the deployment project is complete

Experience, and Skills.:

Three – Five (3-5) years of experience with previous project management/leadership experience in ERP Project Management and must have completed a large-scale implementation with a complete SAP implementation
Experience with managing fit/gap activities, gap remediation, testing, data conversion, and cutover activities
An understanding of technical / ERP concepts, principles, and terminology
Exceptional oral and written communication skills, self-motivated and the ability to set and meet deadlines
Ability to integrate multiple concurrent deployment/delivery work streams
Experience integrating deployment activities with other transformation activities such as shared services transitions and instituting user support networks
Ability to handle multiple tasks simultaneously
Ability to clearly and correctly state and summarize technical information
In support of the Vantage LATAM regional deployment activities, fluency in Spanish and English is required